Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• You have used less than 50% of your monthly API quota
• You have not violated our Terms of Service
• Your account is in good standing

2. Refund Process

To request a refund:

1. Contact our support team at support@productimporter.com
2. Provide your account email and reason for refund
3. Our team will review your request within 2 business days
4. If approved, refunds are processed within 5-7 business days

3. Partial Refunds

Partial refunds may be issued in the following cases:

• Service downtime exceeding our 99.9% uptime guarantee
• Unused portion of annual subscriptions (prorated)
• Technical issues preventing service usage for extended periods

4. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees and one-time charges
• Custom development work
• Third-party marketplace API costs
• Subscriptions older than 30 days
• Accounts terminated for Terms of Service violations

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Cryptocurrency: Subject to exchange policies

6. Subscription Cancellation

You can cancel your subscription at any time:

• Access remains active until the end of the billing period
• No refund for the current billing cycle unless within 30-day window
• Automatic renewal will be disabled
• Data export available for 90 days after cancellation

7. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our senior support team for review
• Provide additional documentation if requested
• Final decisions will be made within 10 business days
• Disputes can be escalated to management if needed

8. Contact Information

For refund requests or questions: